The biggest complaint that I had heard from potential customers was that their current HVAC shop never seemed to respond fast enough to their A/C issues. The reality is that no one wants to wait very long when the air conditioning in their house stops working. This realization allowed me to quickly grow my customer base, as I was meeting their demands much faster than they had experienced with any HVAC shop before. The issue with the large HVAC companies is that they had become too big to the point that they could no longer handle rush requests. My biggest challenge with my one hour guarantee was the potential for two A/C service calls to happen within the same one to two hour window. If I received a call while on-site working on someone else’s air conditioning system, there would be no way to make it to the potential customer within an hour. I also could not afford to hire additional staff to assist me in emergency HVAC requests. Thankfully, I had a friend of mine who worked from home and set his own schedule, and I enlisted him as my on-call assistant to cover me when I was already on a HVAC service call. He did not have the expertise or experience in working on air conditioning system, but he was a very quick learner. I took him with me on a handful of HVAC service calls, and he was able to fill in for me in a matter of days. Last week, I celebrated my fifth year for my HVAC company, and I was able to officially hire my friend as my first full-time co-worker.